FAQ

Frequently asked questions

How do I book a ProFlow Service?


Head over to our online booking page to learn how to make a booking. Alternatively, drop your item(s) into one of our drop off locations and they can make a booking on your behalf.




How do I get my suspension to ProFlow?


When you fill out the booking form, you’ll be able to choose how your item(s) get to us - - Select ProFlow Suspension if you want to come to to our workshop and drop off your item(s) in person ( address here) or - Select ProFlow Suspension if you want to courier your carefully packaged items to our workshop directly, or - Select one of the listed drop off locations around the country and take your item(s) to them - they’ll take care of the logistics.




How long before my service booking do I need to drop in my suspension items?


If you’re sending your item(s) directly to us, please organize your postage so that your item(s) arrive with us the day before your service booking. Allow approximately 3 days for postage time. If you’re dropping your items to a Queenstown based drop off point, please drop your item(s) to your chosen drop off location the day before your service booking. For drop off locations outside of Queenstown, please drop your item(s) off 3 days before your service booking to allow for additional postage times. If you don't drop your item(s) off in time, we cannot guarantee our target turnaround time.




Can you do overnight turn around on servicing?


Yes we do offer an overnight service. The overnight service costs an additional $60 and can be added during the booking process.




Can ProFlow Suspension do custom damper tuning?


Yes. We can custom tune all suspension items and adjust them to suit you, your bike and your riding style. All of our damper custom tunes are tested and verified on our CTW Dyno machine so there’s no guesswork involved. If you want to book a custom tune for your damper, please select the World Cup Service option and include details on what you want to achieve from a custom tune. Feel free to give us a call to discuss if that's easier for you, too.




I can't add 5 items to your booking system?


The ProFlow service booking system is design to take bookings for suspension items from 1 bike at a time so maximum 3 item - fork, shock and seatpost. If you have items from two bikes, please make two separate bookings. Thanks




Does ProFlow Suspension have a shop in Queenstown?


Yes! Our workshop is located at 51 Industrial Place, Queenstown. Feel free to drop your item(s) off directly to us, or come by to discuss your suspension needs and what we can do for you. Refer to our opening times on the website.




Does a ProFlow Service come with a warranty?


Yes all suspension items serviced by ProFlow Suspension come with a 2 month workmanship warranty. If there is an issue with your shock/fork/seatpost within 2 months of us servicing it, please give us a call and we can book it in and fix the issues. Please see full details on the "Book a Service" page.