Booking Procedure

It's simple...


1.  Fill in the form

2. Drop off your suspension/seatpost at one of the ProFlow authorized drop off points 

3. Pay and collect when ready


 Current workshop turnaround time  

4 working days



Book online by selecting "Go to booking form" below.

Alternatively, drop your suspension off at one of the authorized drop off/pick up points- a member of staff will take your details there.

Telephone and email bookings are also welcome.



Authorized Drop off/Pick up 

NZ Shred, 19 Shotover Street, Queenstown.  

Bikeaholic, 109a Gorge Road, Queenstown.

Bikes & Beyond, Unit CG3, 1092 Frankton Road, Queenstown.

Alta Queenstown, 8 Duke St, Queenstown. 

EVO Cycles, 12 Hawthorne Dr, Frankton.

Torpedo7 Queenstown, The Forge Building Camp &, Shotover St, Queenstown.

Torpedo7 Frankton, 12 Hawthorne Dr, Frankton, Queenstown.
*If you can not reach any of these locations, please contact ProFlow directly.

* Your items will always be returned to the original drop off point. 



Payment options

Online - Invoice will be sent by email with payment instructions.

Cash/card - Upon collection at drop off point. 

*Full payment is required before or upon collection.



6 working days, unless specified otherwise.


We offer a 24hr turnaround option for an additional $60.00 per item.

*If you require parts (outside of the standard service procedure) making the 24hr deadline unachievable you will still be charged the 24hr fee(s).  



We only require your suspension, not your bike. 

If you wish for a professional bike mechanic to remove your suspension, Bikeaholic, EVO Cycles and Alta can do so for a small fee.

Opening Hours

Mon-Fri | 8:00-18:00

Sat | 8:00-14:00


ProFlow | Dealers

ProFlow Suspension Services

Queenstown | New Zealand 

E |

W |

T | +64 (0) 27 331 1144

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